Address IOCA GROUP

Q: What are the payment methods offered by the IOCA Group?

There are options available for International and local US bank transfers, Zelle, PayPal, and credit cards.

Q: What are the IOCA Group Incoterms?

EXW (Ex-Works): the buyer pays only for the value of the goods/products sold. Shipping to specified location/destination can be arranged for an additional fee, or customer may coordinate goods pick up using an external service. All expenses generated such: freight, insurance, documents, customs, and taxes are customers sole responsibility.

US headquarters are in Miami - Florida.

| Address is: 1835 NW 112th Ave, Suite 159. Miami Fl 33172

Other locations:

Costa Rica: Del Rest. el Rodeo 1.2 km al sur y 400 mts al oeste, Ofibodegas del Oeste, No. 32. San Rafael de Alajuela
Dominican Republic: Avda. John F. Kennedy, Sambil Shopping Center, Kennedy Level Local K-57 – Santo Domingo
Venezuela: C.C. El Recreo Torre Sur, Piso 9, Oficina 9-8. Sabana Grande - Caracas 1050
Spain: Calle Martires Concepcionistas 21, floor 1, Portal A. Madrid 28006

Question 2

How to contact IOCA Group?

Accepted Answer

Contact Us

Please enter our website, click Contact us and fill out the form there. Or if you prefer, email to negocios@iocagroup.com, or may call or text us +1 (786) 741-7191

Customer Service Hours:

| Monday through Friday from 8:00 am - 5:00 pm (Eastern Standard Time)

Question 3

How much is the minimum purchase per model/color?

Accepted Answer

The minimum purchase per model/color is the equivalent of an Inner pack (the number of units varies depending on the brand/product).

If you are a customer and want more information about it, please contact an IOCA Group business consultant to help you get what you want.

Question 4

What are the payment methods offered by the IOCA Group?

Accepted Answer

There are options available for International and local US bank transfers, Zelle, PayPal, and credit cards.

Question 5

What are the IOCA Group Incoterms?

Accepted Answer

EXW (Ex-Works): the buyer pays only for the value of the goods/products sold. Shipping to specified location/destination can be arranged for an additional fee, or customer may coordinate goods pick up using an external service. All expenses generated such: freight, insurance, documents, customs, and taxes are customers sole responsibility.

Question 6

What is Skullcandy's warranty policy?

Accepted Answer

IOCA Group extends Skullcandy’s warranty policy to any product presenting a manufacturing defect and only for up to one (1) year based on Customer’s invoice date. IOCA Group only supports claims of products purchased at its authorized retailer/distributor in the Caribbean. Central American countries, and Venezuela. If product was purchased in a different country or territory, please contact Skullcandy’s website for further assistance.

Any product showing signs of inappropriate use, abuse or mistreatment will not be cover by the warranty policy.

| NOTE: To claim warranties for products purchased in the USA, or any country not included under IOCA GROUP please contact brand for support at www.skullcandy.com

HOW TO PROCESS FOR WARRANTY CLAIM:

Please verify the product has been purchased at your establishment by checking on your system data base. In case your system does not have that information available you must request costumer to present original invoice as proof of purchase.
Note: Each brand has a specific time frame established to warranty claims. Please consult product warranty policy.
Any product policy only covers for manufacturing defects, and you must make sure the claim corresponds to that.
Once these steps are completed, please fill out the warranty report file and collect all product warranties so you can take a photo where each product can be clearly seen, and you must submit these. Important: attach a copy of the invoice(s) of each product under

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