Articles on: Technical Support

RIFF 2

INITIAL SET UP & PAIRING HELP:



QUICK START VERSION: (FIRST TIME PAIRING OUT OF THE BOX)

To pair to your device for the first time, press the Main Function Button (MFB) for 1 second. The headphone LED will show purple.

You’ll first hear the Power ON tone. Then you will hear the voice prompt “Ready to Pair” while the LED on the headphone will begin to pulse red and blue to indicate you are now in Pairing Mode.

Turn on your device’s Bluetooth and look for Riff 2 in your list of available Bluetooth devices.

Select Riff 2 and accept the “Pair” or “OK” prompt that appears on your screen. When pairing is complete, a voice prompt will say “Connected”.

MULTIPOINT PAIRING: PAIR TO A 2ND NEW DEVICE (AFTER FIRST TIME PAIRING, WHILE HEADPHONES ARE CONNECTED OR NON-CONNECTED)

To pair to a new device while you are currently Powered On and connected to a device, simply press the MFB 1 time, and then press and hold the same button for 1 second. This will enter the headphones into Pairing Mode.

Then you will hear the voice prompt “Ready to Pair” while the LED on the headphone will begin to pulse red and blue to indicate you are now in Pairing Mode.

Turn on your device’s Bluetooth and look for Riff 2 in your list of available Bluetooth devices.

Select Riff 2 and accept the “Pair” or “OK” prompt that appears on your screen. When pairing is complete, a voice prompt will say “Connected”.

WANT TO ADD A NEW DEVICE VIA MULTIPOINT PAIRING? (WHILE ALREADY CONNECTED AND PAIRED TO TWO DEVICES)

Simply enter into Pairing Mode while powered on and connected to the current two devices, and pair normally to the new device.

Once connected to the newly added device, the device that was first paired to your headphones will be disconnected, and you are now paired to two most recently paired devices via Multipoint.

Please note that after powering your headphone off and back on, only the ONE most recently paired device will become the default paired device when powering on your headphone.

STREAMING AUDIO WITH MULTIPOINT:

After pairing two devices to your Headphone via Multipoint:

You will need to stream audio from the first paired device before streaming may begin from the second paired device.

You must also ensure that the first device streaming is paused, this will then allow you to begin streaming audio from the second device.

At no time will both devices stream audio simultaneously, one must first be paused before the other can start.

For example, if you press play on the idle device while the other is streaming audio, the streaming device will first need to be manually paused before the new device will begin to play audio.

STREAMING AUDIO + PHONE CALLS + PROMPT TONES AND VOICE ASSISTANT WITH MULTIPOINT:

If you’re streaming audio from one device and get a phone/Zoom call on the other, the streaming audio will automatically pause and the call device will take priority.

Once the call has ended, the audio will then resume on the previously streaming device.

Similarly, if there is an important notification prompt tone from the device that is not currently streaming, the audio will pause briefly to notify the user, and then streaming will resume normally.

What happens if I’m currently on an active call and the second device gets an incoming call?

The user will always need to end the first active call before the second can be answered.

You will not be able to have two active calls going at the same time.

Important to note, if you are currently on an active call when the second devices gets an incoming call, it can only be received by the device controls)

If there are no active calls (and you’re not streaming audio) on either device, the first call incoming or outgoing on either device will take priority.(Important to note in this scenario, incoming calls will need to be received by the headphone button controls 1x press MFB)

With your headphones, the native Voice Assistant:

Cannot be activated during any sequence of active or outgoing calls.

Can be activated from either device but only when streaming is idle on both devices.

Can be activated while streaming audio, but only from the same device that is streaming.

QUICK START DEFAULT USER CONTROLS

Out of the box, Riff Wireless 2’s media controls are ready to keep you connected and in control of your Bluetooth enabled device.

We’ve also incorporated a simple feature that allows the user to hear each time they have pressed the button on their headphone, and when pressing a button more than one time in sequence. You will hear ascending tones to give you better control of your media. They are very subtle and do not disrupt your listening, easy to hear even while playing music, and the button response tone will help you quickly learn your way around the controls on your device.

MANUALLY POWER ON (TONE): MFB

Off Mode

1 second hold:

LED Purple

MANUALLY POWER OFF (TONE): MFB

On Mode

3 Second hold

LED Purple

MANUALLY ENTER PAIRING MODE: MFB

Voice Prompt – “Ready to Pair”

Off Mode

Connected or not connected/paired

3 Second Hold

LEDs Red/Blue

MANUALLY ENTER PAIRING MODE: MFB

Voice Prompt – “Ready to Pair”

On Mode

Connected or not connected/paired

1x press, then 1 second hold

Action - Press, Press and Hold 1s:

LEDs Red/Blue

PLAY/PAUSE & ANSWER/HANG UP CALL: MFB

1x press

REJECT INCOMING CALL: MFB

1 second hold

TRACK FORWARD: +

1 second hold

Track Backward: -

1 second hold

VOLUME UP: +

1x press

VOLUME DOWN: -

1x press

ACTIVATE ASSISTANT: MFB

2x press

PDL RESET/RESET PAIRED DEVICE LIST: + & -

On Mode

3 second hold:

LED sequence – LED flashes Aqua 2x

Tone

Enters directly back into Pairing Mode + VP/LED sequence

PRESET EQ + CUSTOM 5 BAND EQ

To help you get the best sound quality from your content, Riff Wireless 2 features 3 preset EQ modes + 1 Customizable 5-band Equalizer (Custom EQ Mode):

Music Mode

Podcast Mode

Movie Mode

Custom EQ Mode

TO SWITCH BETWEEN EQ MODES, HEAD INTO THE SKULLCANDY APP AND SELECT YOUR PREFERRED AUDIO SETTING.

Your default EQ setting is “Music Mode”, which is great for general listening.

Podcast Mode removes most of the bass response and is great for podcasts or audio books.

Movie Mode boosts dialog and detail in your audio, creating an enhanced immersive experience.

You also have the ability to create your own Custom EQ Mode. This is a 5 band equalizer that allows you to adjust the low, mid low, mid, mid high, and high sound frequencies to your preferred levels, personalizing your sound experience.

CHARGING:

When fully charged, there will be up to 34+ hours of play time.

HEADPHONES:

Charge LED – When the USB-C charge cable is plugged into the headphone and power source, the LED next to the charging port will be solid on and indicate the level of charge for the battery.

Solid Red LED – Charging

Solid Green LED – Fully Charged

10 minutes of charging will provide 4+ hours of play time.

You will hear the “Battery Low” voice prompt with about 45 minutes of play time remains (about 15% charge), and again with about 20 minutes (8%) of playtime left.

You can also check their battery life on the paired device

WHAT HAPPENS IF MY EARBUDS BREAK?

If it is a manufacturer's defect, Skullcandy has you covered with a 1 Year Limited Warranty.

Updated on: 08/10/2022

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