HESH ANC

TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: You’re having trouble pairing your Hesh® ANC with your device, or your Hesh® ANC is malfunctioning in any other way.

 SOLUTION: A full reset may help. Here’s the simple way to do it.

First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the main button and volume down button for 3 seconds.

You’ll see the LEDs flash purple first, a voice prompt will say “Disconnected” and then the headphone will go into pairing mode, the LEDs will flash blue and red and a voice prompt will say “Pairing”.

At this time, turn on your device’s Bluetooth and look for “Hesh ANC” in your list of available Bluetooth devices. For Android devices: Click “+ Pair New Device” and select Hesh® ANC to pair your headphones to your device. 

Select “Hesh ANC” and accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

HEADPHONES WON’T CHARGE?

ISSUE: Not seeing the RED LED LIGHT on Hesh® ANC that indicates headphones are charging. Or, not seeing BLUE LED LIGHT on Hesh® ANC that indicates headphones are finished charging, despite charging for 2+ hours.

Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging.

Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones.

Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port.

When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.


FAQS

BATTERY & CHARGE:

WHAT IS THE TOTAL CHARGING TIME FOR HESH® ANC VIA USB-C CHARGING CABLE?

2 hours for the headphones to charge to 100%

 
DOES HESH® ANC HAVE SOME SORT OF FAST CHARGE?

YES! – Hesh® ANC has Rapid Charge technology featuring a USB-C charging port and cable.

10 Minutes of charge will provide 3+ hours of playtime.

 
BATTERY LIFE AND PLAY TIME IS VERY IMPORTANT TO ME, HOW LONG DOES THE HESH® ANC LAST?

There is up to 22+ hours of play time in the headphones with ANC on.

There is up to 30+ hours of play time in the headphones with ANC off.

  CAN I CHARGE HESH® ANC WITH MY SKULLCANDY POWER ACCESSORIES/PC/LAPTOP?

Pretty much all USB-A to USB-C charging cables will work to charge your Hesh® ANC headphones.

 
NEW FEATURES:

ACTIVE NOISE CANCELLATION:

Active Noise Cancellation mode will tune out the surrounding noise and let you focus on your music and the task at hand.

Your ANC feature will always be turned ON as your default setting when you Power ON the headphones. You will be notified with the voice prompt “Noise Cancelling ON”

To toggle between ANC ON, ANC OFF, and Ambient Mode double press the top button. Since you will always start with “Noise Cancelling ON”, you will repeat those same steps to enter “Ambient Mode”, “Noise Cancelling OFF” (both ANC and Ambient Modes are OFF), and then back to “Noise Cancelling ON”.

AMBIENT MODE:

Ambient Mode will allow you to amplify your surroundings so that you’re able to still maintain some situational awareness when wearing your headphones.

You may prefer Ambient Mode for exercising or when you’re in a busy environment. Allowing some ambient noise around you can increase safety or will simply enhance the voices around you without having to remove your headphones.

To toggle between ANC ON, ANC OFF, and Ambient Mode double press the top button. Since you will always start with “Noise Cancelling ON”, you will repeat those same steps to enter “Ambient Mode”, “Noise Cancelling OFF” (both ANC and Ambient Modes are OFF), and then back to “Noise Cancelling ON”.

WHAT IS THE TILE® FINDING FEATURE AND HOW DOES IT WORK?

The Tile® finding feature will allow you to locate your headphones if you’ve misplaced them or they have been taken.

You will need to download the Tile App for this feature to function with your device, and it is very easy to set up! Just follow the on screen instructions to link your Hesh ANC to the app, and you’ll be ready to go.

 CONNECTION:

DOES THE HESH® ANC PAIR WITH THE SKULLCANDY APP?

No, The HHesh® ANC will not pair with the Skullcandy App.

WHAT IS THE BLUETOOTH RANGE OF THE HESH® ANC?

You will be able to listen up to 30+ feet (10+ meters) away from your paired device, though your connection experience may vary based on your environment. 


CAN I CONNECT HESH® ANC TO A COMPUTER?

Yes, as well as to a phone, tablet, MP3 player, laptop, or anything else with a Bluetooth connection.

 
CAN I USE HESH® ANC WITH A PS4/XBOX ONE/SWITCH?

Xbox One: No   

Switch: Yes

PS4: No


WHICH VERSION OF BLUETOOTH DOES HESH® ANC USE?

Bluetooth® version 5.0

 
GENERAL QUESTIONS

CAN I USE SIRI/GOOGLE ASSISTANT/ALEXA WITH MY HESH® ANC?

When paired to your device, you can press the main button on the right side two times to activate your voice assistant feature at any time.

WARRANTY

PLEASE BE SURE TO REACH OUT TO CUSTOMER SERVICE BEFORE FILING A CLAIM, WE CAN LIKELY HELP YOU QUICKLY TROUBLESHOOT AND SOLVE YOUR PROBLEM

  WHAT HAPPENS IF MY HEADPHONES BREAK?

If it is a manufacturer's defect, Skullcandy has you covered with a 1-Year Limited Warranty.

Updated on: 08/10/2022